DEFINITIONS
Administrator means 360 Insights Europe the programme administrator on behalf of EPOS Group A/S
Data Protection Legislation means the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in Denmark.
GDPR means the General Data Protection Regulation ((EU) 2016/679);
Participant, Your or You means any eligible physical person
Programme means EPOS AMPLIFY rewards programme and all its component parts.
Promoter means EPOS Group A/S, Industriparken 27, 2750 Ballerup, DENMARK
We/Us/Our means EPOS Group A/S
Website means www.eposrewards.com
GENERAL TERMS
These Terms and Conditions of Use apply to EPOS AMPLIFY Reward Programme
This Programme runs from 01.06.2021 and is on going.
By taking part in the programme, accessing Your account, transacting points, or using any other aspect of the Programme or Website, You will be deemed to have read, understood and accepted these Website terms. The Promoter shall be entitled to amend these terms and conditions and/or to amend, suspend, withdraw or cancel the Programme including for the avoidance of doubt any associated rewards at any time and without prior notice. These terms and conditions together with any other instructions listed elsewhere on the Website form the full terms and conditions. It is Your responsibility to familiarise yourself with these terms and conditions on a regular basis for possible changes.
The Promoter reserves the right, in its sole discretion, to disqualify any Participant that acts in any fraudulent manner, attempts to bypass the security of the website or affects the administration, security, fairness, integrity, or proper conduct of the programme, who tampers with the entry process or reward redemption, or may benefit from such tampering.
The Promoter assumes no responsibility in relation to the Website for any error, omission, interruption, deletion, defect, delay in operation or transmission.
Participants must not register nor use the Website on behalf of another individual. Only one e-mail address per Participant will be allowed for registration.
In the event of any disputes relating to the Programme or points awarded, the Promoter’s decision shall be final and binding and no correspondence will be entered into. All disputes relating to Rewards products and fulfilment will be at the discretion of the Administrator.
To the extent permissible by law, the Promoter, Administrator and/or their employees, contractors, suppliers and agents associated with the programme, shall not be liable for and shall be held blameless for any loss, damage, injury or any claim whatsoever which is suffered (including but not limited to direct or consequential loss) as a result of or arising from a person participating in the Programme and associated publicity.
The Promoter and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Programme agree that the Promoter and the Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this Programme. Nothing in this clause shall limit the Promoter’s or The Administrator’s liability in respect of death or personal injury arising out of its own negligence.
Where Participants are given notice of Programme termination, all points must be redeemed 30 days following notification of the end of the Programme.
DATA PROTECTION AND PRIVACY
The Promoter shall act as Data Controller, and the Administrator shall act as Data Processor, as defined in the Data Protection Legislation. Personal information made available by you in connection with the Programme, will be treated in accordance with the specific EPOS Privacy Policy available at [www.eposrewards.com].
ELIGIBILITY
This Programme is open to Participants who are (i) employed by a company with a silver, gold or platinum membership of the EPOS AMPLIFY Partner Program, and (ii) 18 years of age or older at the time of entry. Participants must obtain the prior permission of their employer to participate in this scheme.
TO PARTICIPATE
The Promoter is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either the Promoter or the Administrator, or any misrepresentation of any information furnished to the Promoter may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.
REDEEMING INSTANT POINTS VOUCHER CODES
Reward points will be automatically credited to Your account on redemption of your instant points voucher code. Codes must be redeemed prior to the published expiry date.
Participants may opt to either:
(i) save points awarded for redemption at a later date; or
(ii) redeem some or all of the points awarded for prizes through the www.eposrewards.com
Points must be redeemed via the website directly with the Administrator. Prizes, once chosen, can only be changed if the redeemer contacts us within 24 hours of the redemption.
ORDERING REWARDS
Points cannot be redeemed for cash or any other kind of payment by the Promoter to You.
Participants may not combine points with other forms of payment, pool, transfer or combine points with any other participant or Programme in order to redeem rewards.
Experience day rewards will be fulfilled by Your direct arrangement with the experience supplier.
Substitution
In the case of a Reward item not being available, The Administrator will contact You within 7 days of placing the order and offer a replacement item of similar value. If You do not wish to accept the replacement item, the points value will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at its discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.
Delivery
The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.
The delivery of all reward items will be made to the address as supplied by You at the time of order. The delivery address for reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for You to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to You.
Delivery of damaged items must be refused and items found to be damaged on delivery or after opening packaging must be advised within 48 hours to the Administrator’s customer service team to enable timely follow up with the third party supplier or courier and arrange for a replacement to be shipped. Couriers will generally not accept liability for damages or lost items beyond this time frame.
Where a signed-for delivery is made to You but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by You from the courier or similar service provider for re-attempting delivery for which You shall be liable.
Customs charges
We make every effort to ensure that reward items include all customs taxes and any other border charges however in the event that this does arise and is outside of the Administrator’s control, this will be either charged to You as a points deduction or a separate charge.
Returns and faults
Returns of reward items will be arranged for You if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 48 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If You wish to discuss or organise a return, exchange or refund of any item, please contact us within 48 hours of receipt.
You acknowledge that some reward items are not returnable and non-refundable (i.e. customised items, made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Where faults develop after 14 days from receipt, these will be subject to manufacturer warranties.
Vouchers and Gift Cards
From time to time the retailers who provide vouchers or gift cards may experience temporary delays or stock shortages. In the event that delays will impact on the Administrator’s ability to deliver the order as scheduled, the Administrator will advise You and discuss appropriate actions.
In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used.
a) If the card has been dispatched via 1st or 2nd Class by a local mailing service and has not been redeemed, The Administrator will issue a replacement card
b) If the card has been dispatched via 1st or 2nd Class by a local mailing service and has been redeemed You will be charged for a replacement card
c) If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, You will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.
Where a Participant reports a voucher or gift card as lost or stolen, You acknowledge that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher. Once a gift card or voucher is delivered, You assume all risk and liabilities for the gift cards and voucher and no refunds will be made.
Tax
The Promoter and the Administrator has no responsibility in relation to any liability arising from any tax or National Insurance Contributions arising from this prize and therefore absolve themselves from such claims. As such, the Promoter and the Administrator will not report or withhold any tax or NI contributions arising from this prize to the local tax authorities. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.
Proper conduct and use of your Account
This Programme is administrated by 360insights Europe on behalf of EPOS Group A/S
Promoter: EPOS Group A/S, Industriparken 27, 2750 Ballerup, DENMARK